Shipping Policy

Last updated: August 2, 2025

Order Processing
Every order placed on our store is handled with priority. Orders are processed in less than 24 hours, including weekends and holidays, and a tracking number is generated immediately so that you can follow your parcel in real time.

Shipping Speed
After processing, parcels are dispatched within 2 to 5 business days from our logistics centers. Delivery times depend on the destination country and local carriers. While most orders arrive quickly, occasional delays can occur due to customs procedures or peak periods.

Shipping Costs
We strive to offer free shipping for most orders worldwide. However, during specific periods (such as promotions, limited editions, or high-demand peaks), shipping fees may apply. If fees are applicable, they will always be clearly indicated before you confirm your purchase.

Customs and Import Duties
Unlike many online stores, our company takes full responsibility for customs duties and taxes. If your parcel is held or if you are requested to pay additional charges, please contact our support team immediately. We will handle the situation directly and cover 100% of the costs.

Worldwide Delivery Commitment
We ship worldwide without geographical restrictions. In the rare case where your location cannot be served, we will notify you and issue a full refund without delay.

Lost or Delayed Packages
If your tracking number shows no updates for an unusual period, or if your order has not arrived within the expected timeframe, please contact us. Our support team will liaise directly with the carrier and provide you with a solution, whether it’s a replacement order or a refund.